“Dee is Very helpful. Very pleasant to talk to”
Robert M.
“Dee gives 110% customer service”
Tangie R.
“Raquel was extremely helpful and enjoyable to talk with.”
Nancy F.
“Karel is very professional and always is looking for the very best for his customers. We enjoy working with Karel, he is very friendly and informative. Thank you!”
Connie W.
“I've dealt with my specialist for a number of transactions, hotels and airfare. She is great. Always pleasant, efficient and responsive which I'm finding is becoming rare in today's environment.”
Sandra G.
“As in all our past experiences, Dee has once again been so helpful and efficient in booking Air for us. My daughter and I usually come up with an itinerary and email it to Dee. Within a few hours she’s responded and all we have to do is pack. And it is not uncommon for her to find an error in our plans and fixed it for us. I will continue to recommend Dee she’s Great!”
BRENDA G.
“I have spoken to and booked travel reservations with other specialists in the past. Dee has demonstrated a high level of professionalism, in performing her duties as a specialist. She has always showed patience, & gave guidance, in providing valuable information. I have also recommended friends, and family members to her. In my opinion, she has gotten a gold star from me, for her service. JOB WELL DONE DEE!”
Yvonne C.
“Dee is absolutely INCREDIBLE!!! She always helps me with my travel needs and is such a pleasure to work with that I specifically ask for her by name when I call. She's knowledgeable, goes above and beyond to find the best deal, and is just a lot of fun to deal with. You should count yourself lucky to have her as part of your team!”
Stephanie M.
“I have always been happy with your service and I do recommend your services whenever I get an opportunity.”
Debbie C.
“Jodi was great. I have used your services in the past and continue to.”
Ted H.
“Karel handled my travel needs with exceptional ease and speed, attending to my personal desires! They were fabulous! Extremely professional”
Kathryn C.
“I always have such a good experience with the customer service at my membership program and I tell my clients all my great experiences.”
Traci W.
“I have work with Karel several times in the past he is always professional and most of all fast. I normally try to book ahead of time for the best deals. So it is definitely a pleasure having someone who responds within the same business day.”
Demetrius B.
“Perry is very knowledgeable/helpful!!!”
Charlie P.
“I love my specialist! She is always willing to go above and beyond. She very responsive and empathetic.”
Allison S.
“Raquel is excellent and extremely professional !!”
John F.
“I enjoy speaking with my specialist she is very good at her job and always a pleasure.”
Tammy M.
“Perry is always such a pleasure to talk with and assist us with planning our cruises. We engage in such nice friendly conversations; His knowledge of the countries and ports is so helpful whenever I ask about a particular place.”
Diane M.
“Thanks for all your effort. We have nothing but he best experience with my membership program. We are now thinking up other possible trips. I will contact you when we have finalized a trip.”
Susan T.
“My specialist processed my request quickly”
Linda J.
“THANKS FOR YOUR EXCELLENT CUSTOMER SERVICE”
NEIL Z.
“Great service! Very professional and prompt in answering my concerns and questions.. Always tries to find the best deals for me.”
Helen D.
“I enjoy having Dee help me whenever I travel.”
Paul K.
“My specialist was great. She even called out the hotel recommended for our wedding party that told the Bride it was a special rate, but it was there regular rate that weekend. She was the best!”
Danika H.
“The new automatic delivery of e-certificates is very efficient. The increase in the face value of the Subway cards and JCPenney e- certificates are greatly appreciated. I mentioned to Paula that JCPenney only allows use of 2 gift cards per order and SHE LISTENED to me! I really appreciate the services you offer and that I am treated like an individual who matters. Believe it or not, I have encouraged one of the employees at Subway to get a membership so he can take advantage of the discounted gift cards. He asked me one day how I got those.”
Laura W.
“I received exceptional service over and above what I would have expected.”
Vicki M.
“Karel was a great help and was a pleasure to deal with.”
Barbara G.
“I loved the added service that was provided by sending me an email regarding my hotel reservation and how I could potentially save more! Thank you for going above and beyond.”
Crystal C.
“I truly enjoyed the whole experience. Regina was very patient and helpful. Even though it was almost 9:00 pm, she was calm and helped me all the way.”
Hina S.
“My specialist was very helpful, pleasant and professional”
Nancy L.
“It's was a bad time for me, I needed to attend my mother's funeral. I reserve a car and hotel Dee was amazing and very helpful. I called her back to change my reservations to a different day, she was very helpful, and she changed the date. I want to thank her for being helpful and her amazing customer service.”
Mona C.
“Thank you for offering discounted restaurant gift cards! The transaction was easy and user-friendly. I will definitely be using your services again, and I will gladly recommend you to other members!”
Wendy H.
“My specialist did an exceptional job helping me book a hotel room that I had looked at on the website. She even took the time to find me a better rate on the same room!! Thanks !!”
Margaret H.
“My specialist was exceptional. she took her time and she found me great deals. She was fun and upbeat and very professional. I would highly recommend her and your company.”
Tracie W.
“Regina was very cordial though we never met she, showed me around the state of Florida. Thank you!!!”
Curtis F.
“Absolute pleasure to work with Dee. Always courteous and prompt with responses.”
Lisa W.
“My specialist was very nice and helpful. She made sure I understood how the program worked and also shared additional savings ideas I could use from my membership program! Thank you!”
Jen K.
“Perry is a wonderful representative, very knowledgeable and always goes the extra mile to help you. Always resolve any issues and/or finalize any trips we inquire about.”
Shirley W.
“I enjoyed talking to Kia this evening about the My Membership program. She was very friendly and was helpful in the registration process (and she liked my silly jokes too) I'm glad I could pay it forward and make her laugh and smile. Thank you for everything, looking forward to all the benefits this program has to offer.”
John M.
“Karel is always knowledgeable and professional. It makes traveling easy and fun when he helps my husband and me book all our travel arrangements. Air, hotel and car rental. We have had the fortune to have him help us out for years.”
Wiet B.
“Regina is the best! She's my go to person. She was very helpful. I called her several times for her assistance with car rentals and hotel search. She went above and beyond continuing to search for a car rental with the lowest price. Our trip to Maui was amazing. Thank you, Regina,”
Jennifer G.
“My specialist was very courteous, friendly, prompt and handled my needs very quickly. Will definitely use this service in the future.”
Cindy L.
“I have used this service before, and each time has worked out well and always very professional and pleasant service specialist.”
Lisa D.
“Dee continues to go the extra mile to accommodate our needs. I have received her assistance for both personal and professional travel plans, and she exceeds our expectations on a regular basis. SHE deserves special treatment as she bestows such onto us! I am sure a bonus or raise would certainly be justified. Not only do we recommend our membership program to friends and colleagues, but we highly recommend Dee for her professionalism and welcoming knowledgeable assistance. Thank you.”
Roger N.
“Perry always does a great job, even got us an extra $50 per person on board credit!”
Michael C.
“First time I have used the travel benefits and Dee was so very helpful. I appreciate her assistance and great personality. I am looking forward to my spring vacation with my daughters. Thank you for all the help.”
Brenda L.
“Dee’s professionalism and customer service skills were excellent and very prompt, she always goes over and above. I really appreciate her.”
MARLENE D.
“Always pleasant! Always helpful! Thank you!”
RHONDA K.
“Raquel did an outstanding job of assisting me with this reservation. I love working with my membership program and Raquel!”
KATHRYN C.
“Regina could not have been more helpful. She researched each car request and could not have made it more reasonable to choose the correct one.”
Walter O.
Mercantile Bank of Michigan has selected Generations Gold, Inc. a fully independent third party service provider, to provide travel and other discount services on an exclusive basis directly to MercPerks® members. Mercantile Bank of Michigan assumes no liability for any of the providers in fulfilling their services. All liabilities, claims, damages, and demands are the direct responsibility of Generations Gold, Inc., the benefits provider. Discounts received through MercPerks® may not be used in conjunction with any other discounts. All program benefits are not available in all areas. Benefits and services are subject to change without notice. Please contact a Service Specialist for details. Certain restrictions apply.
We reserve the right to refuse, refund or cancel a service request for any reason including limitations on quantities, inaccuracies, errors in product, pricing, or any issues identified by our fraud detection activities. Generations Gold, Inc. reserves the right to suspend or cancel a membership without notice should Generations Gold, Inc. detect any instances of membership abuse, any violations of the Terms and Conditions or any practices deemed unsavory by Generations Gold, Inc..
The participating listed merchants are in no way affiliated with Generations Gold, Inc., nor are the listed merchants to be considered sponsors or co-sponsors of this program. Use of merchant names and/or logos is by the permission of each respective merchant and all trademarks are the property of their respective owners. Terms and conditions are applied to gift cards/certificates. Please see the merchant gift card/certificate for additional terms and conditions, which are subject to change at merchant’s sole discretion.
Certain MercPerks® membership benefits pertain to healthcare service discounts. Healthcare service discounts ARE NOT INSURANCE. You are required to pay for these services when rendered, however if you use a participating provider for these services you will receive a discount. Neither MercPerks®, WellCard Health or the Discount Medical Plan Organization can or will pay any provider on your behalf. The Discount Medical Plan Organization administering the healthcare service discounts is AccessOne Consumer Health, Inc. www.accessonedmpo.com For your free, no obligation healthcare service discount card, click here, no membership required.
Digital (eGift Card) Purchases. Most eGift Cards are delivered by email within an hour; however, you may experience delays if there are any problems with the processing or verification of your billing/shipping address or credit card information. Use of the eGift Card constitutes acceptance of the providing merchant's Terms and Conditions which can be found on their websites.
Plastic Gift Cards and Movie Ticket Passes are mailed USPS 7-10 business days after receipt of order and payment.
Please review the following choices carefully, refunds and returns can only be processed when eligible items are returned using the appropriate method.
Digital (eGift Card) Purchases cannot be returned. All sales are final. If the eGift Card is deemed unacceptable by the merchant or found to be inactivated and not redeemable, a refund will be issued to the credit card used for the purchase or replaced by the same or equivalent valued eGift Card.
Plastic Gift Cards and Movie Ticket Passes purchased may be returned for a full refund if the product is not accepted at the merchant or found to be inactivated and not redeemable. The card must be returned in new condition and returned within 30 days of the purchase date. A refund will be issued to the credit card used for the purchase or replaced by the same or equivalent valued plastic gift card or movie pass.
At Generations Gold, Inc., we recognize that many consumers who visit our Web sites are concerned about the information they provide us online, and how we maintain and use this information. To address these concerns and to demonstrate our commitment to privacy, we have developed and implemented this Privacy Policy for our company. Our policy may change from time to time; we encourage you to check it periodically.
How we use information we collect:
We only collect personally identifiable information that you voluntarily and knowingly provide us.
We use the information that you provide us for the purpose(s) for which you specifically provided it or for specific additional purposes for which we receive your prior consent.
We do not share any information you provide us with to anyone outside of Generations Gold, Inc. , except for suppliers who assist us in maintaining and managing the activities on our sites.
We employ appropriate security measures to protect the loss, misuse and alteration of any information you provide us.
General
We only collect personally identifiable information on
a voluntary basis. We do not require you to disclose more information
than is reasonably needed to participate in an activity on our
sites. We collect personally identifiable information primarily
to e-mail updates and news, for entry into promotions and to notify
subsequent winners, to send out brochures, etc. via regular mail
to subscribers, and to respond to your questions or suggestions.
Security
We employ appropriate security measures to protect the loss, misuse
and alteration of the information under our control. For our
www.mymercperks.com site, we employ state-of-the-art 128-bit Secure
Sockets Layer (SSL) software, which encrypts information you
input, as an additional security measure. However, as no online
data transmission can be guaranteed to be totally secure, we
(like all Web sites) cannot warrant or guarantee 100% security
of any information you transmit to us at our Web sites.
Links To Other Sites
Neither Generations Gold, Inc., nor any of its affiliates, shall
have any responsibility of any nature whatsoever for other Web
sites linked to this Web site, or any information contained thereon,
none of which has been verified or endorsed by either Generations
Gold, Inc. or any of its affiliates.