“I had the pleasure of having my specialist assist me today. I needed to reserve a rental car and book hotel reservations. Due to an event and hotel demand for the dates I needed. She contacted the hotel via conference to better assist me with locating a room. To no avail with the call, she continued to search and was able to secure me a hotel. She provided the highest level of customer service, going above and beyond. Thank You! Thank You!”
Jessie J.
“Dee was very patient with me. Juggling dates and times back and forth. I was confused. But all worked out. Thanks for your patience!!”
Philip S.
“Perry tried his best with a great attitude.”
Magda B.
“Always a pleasure dealing with Perry. Get great price and perks. Awesome!!!”
Michael V.
“My specialist is my absolute favorite to work with! I've been working with her for years and I was so happy to have her answer the phone and help me plan my daughter’s 5th birthday trip to Chicago!”
Sarah H.
“I love my membership program. I tell my coworkers and family members about it all the time. You all have great deals!”
Anthony A.
“My specialist was very friendly and extremely helpful and makes sure my needs are met.”
Kevin B.
“We have always had Paula there through good and bad times. When we had car troubles and we needed immediate Jiffy Lube gift cards or when we are celebrating and we needed immediate food or retail cards, Paula patiently always has our backs. If she says she will call or email, she actually does. She is absolutely incredible. Over the years she has saved us so much time and money. Paula is family, and she is so dedicated. Once Paula gets involved, we are always guaranteed a resolution.”
Eula and Grogan R.
“Karel has been prompt and courteous in his interactions with us. We appreciate all the help and assistance he has given us.”
Cathy K.
“Karel always provides outstanding service, with a pleasant, professional attitude. He is outstanding!”
Kathryn C.
“I booked the hotel through my membership program website, Regina called me to say that she could get a better rate for me on the hotel. This was very much appreciated. I really love this service and will continue to use it in the future for all of my travel needs.”
Diane C.
“Unknowingly, I called near the closing time for a Saturday, and Jesse was extremely helpful, giving me tips on the fearful identity theft occurrence I had experienced and walking me through the enrollment process. I really appreciated his knowledge and patience.”
JOSEPHINE H.
“Great Customer service and a great Price beat any agency for the trip well worth having this service.”
Dudley S.
“Raquel called me after hours after I submitted an email request. She was extremely professional and helpful. It was a pleasure dealing with her.”
Lynne A.
“My Specialist is outstanding! She understands our needs and works tirelessly to get the very best price and value for us! I love working with her because I know she will be professional and determined in gaining the very best value for us whether for one night or an extended stay.”
Kathryn C.
“Always a pleasure to use My Membership Program and Raquel is the BEST!!!”
Carla G.
“We depend on Karel for our travel needs. He's always professional, friendly and competent. Excellent service without exception.”
Wiet B.
“I have booked several trips with Regina and will continue to do so. She's Great!”
Caroline Z.
“Upon calling the Benefits Plus number, I was fortunate to be referred to and assisted by your specialist. She was professional, knowledgeable, friendly, and so very patient in accepting my calls. She did not hesitate to assist me in placing the order and then by placing three-way calls with Viator tours to ensure that all our information was entered correctly for our visit. I am very grateful to her for her help. You are fortunate to have her as an employee, as are those she assists.”
Linda K.
“Dee is and has been spectacular under any and all circumstances. Whether I am organized or not she will patiently go above and beyond to make sure our family best interests are met. She treats us like family and we confidently know we will be taken care of.”
Selena R.
“I couldn't have asked for a better person to talk to! Perry was excellent!!! He joked around with me talked about experiences he helped me decide on where I wanted to go and what I wanted to, and he was extremely helpful on giving me the information that I needed! What a great guy!!!”
Nicholas B.
“Perry is the best”
Sandra S.
“Been working with Karel for 5 years now, have received excellent service in a very professional manner.”
Tom M.
“Karel was very professional, super nice to deal with and had the best attitude (I'm not always an easy person to deal with). Thank you, Karel, for making my day.”
Sharon V.
“Kia helped me with my car rental and was very friendly and helpful.”
Brenda H.
“This not the first time have had the pleasure of Karel’s service; however, I can say this, it will not be the last time either. He has shown perfect CS, attitude, and professionalism.”
Mike K.
“Regina is always positive and very helpful. I always call and ask for her. She understands my needs and works hard to get what I need. Thanks so much!”
Deb B.
“Perry is the best travel agent and I always love to deal with him. I get the best rates for all the cruises.”
Mary G.
“Raquel was able to give me the best deal for the money!”
Mary B.
“Perry is a real expert and is very knowledgeable of all that is related to the travel industry. He is a pleasure to work with and makes all the planning painless. I look forward to my next vacation planning because I know Perry will do a great job. in finalizing everything.”
Shirley W.
“Dee did an exceptional job securing my reservation at a lower price than previously quoted saving me extra money. She conferenced me in on the call to the hotel and made sure I received the package I desired. Rest assured I will be using my membership program more often. Thanks Dee!”
Lucretia J.
“I have used my membership program multiple times and I have encouraged my coworkers to do the same. My specialist always provides great service and always finds the best price.”
Christina S.
“I truly enjoy conducting business with my membership program. The interaction with employees is a pleasure and professional. Keep up the good work.”
Harold B.
“Oh Karel, I can’t thank you enough for all you have done to help me in this difficult situation. Without your help I did not feel like it was going to ever be resolved. You are absolutely the “Gold” standard of what the best is in customer service. You never gave up and consistently try again and again even when I did not ask for help yet again. You took it upon yourself to follow-up and kept checking in.”
Jill T.
“My Specialist is the best travel agent I have ever worked with. I know what I'm talking about because I used to be a travel agent. She definitely always goes above and beyond.”
Shirley L.
“Thank you! Dee for investigating my best choice of hotels. Appreciate it!”
Helen D.
“Karel was really nice and responded with all details requested.”
Maria B.
“My specialist was extremely helpful in taking care of my concerns on booking a park and fly package.”
Robert R.
“Dee is very good at her job.”
Marcus M.
“Perry is the best! He truly knows the cruise industry and all it entails. Always so informative of any changes that may occur in our travel itinerary. Responds quickly to any of my questions.”
Diane M.
“My Specialist has provided us with outstanding travel assistance for at least 12 years. She's exceptional. Professional, friendly, patient, prompt and willing to go the extra mile. ALWAYS! Thanks to her and my membership program, all our travel planning has been made easy for us. Especially since we do not know how to navigate the internet very well at all. Thank you”
Wiet B.
“Raquel has always been a pleasure to speak with, she's professional as well as personable. Raquel has always gone above and beyond to satisfy my personal traveling needs and I absolutely enjoy speaking with here.”
Stephanie S.
“Perry was so efficient and went the extra mile to give me the best service and rate possible. Great job.”
Bob F.
“Our family loves Paula! She is truly an asset to your company. Whether it’s my daughter or granddaughter reaching out to her for help, she always provides phenomenal service and we are so glad she is there.”
Eula and Grogan R.
“The staff at my membership program are always helpful and try to find the best price and accommodations for our travel needs.”
Marian H.
“My specialist is such a capable, professional and responsive representative of your company. She's the best! I have recommended her to friends and will continue to do so.”
Sharon O.
“We booked 2 nights, only able to spend one night. My specialist was excellent in working with Best Western for the second night refund. THANK YOU!!!”
Tiffany S.
“Raquel, she was very pleasant to deal with and patient!”
Mark R.
“I started out using the website but then received an email from Karel telling me he found a better rate without me asking him to do that! Then the day of my trip I asked him to check again and he promptly replied and found me an even lower rate! I really appreciated his help and prompt response!”
Glenice B.
“It was great being able to call a Specialist and they do all the leg work for me. I hope to plan more trips and will continue to use my membership program.”
Lucretia J.
Mercantile Bank of Michigan has selected Generations Gold, Inc. a fully independent third party service provider, to provide travel and other discount services on an exclusive basis directly to MercPerks® members. Mercantile Bank of Michigan assumes no liability for any of the providers in fulfilling their services. All liabilities, claims, damages, and demands are the direct responsibility of Generations Gold, Inc., the benefits provider. Discounts received through MercPerks® may not be used in conjunction with any other discounts. All program benefits are not available in all areas. Benefits and services are subject to change without notice. Please contact a Service Specialist for details. Certain restrictions apply.
We reserve the right to refuse, refund or cancel a service request for any reason including limitations on quantities, inaccuracies, errors in product, pricing, or any issues identified by our fraud detection activities. Generations Gold, Inc. reserves the right to suspend or cancel a membership without notice should Generations Gold, Inc. detect any instances of membership abuse, any violations of the Terms and Conditions or any practices deemed unsavory by Generations Gold, Inc..
The participating listed merchants are in no way affiliated with Generations Gold, Inc., nor are the listed merchants to be considered sponsors or co-sponsors of this program. Use of merchant names and/or logos is by the permission of each respective merchant and all trademarks are the property of their respective owners. Terms and conditions are applied to gift cards/certificates. Please see the merchant gift card/certificate for additional terms and conditions, which are subject to change at merchant’s sole discretion.
Certain MercPerks® membership benefits pertain to healthcare service discounts. Healthcare service discounts ARE NOT INSURANCE. You are required to pay for these services when rendered, however if you use a participating provider for these services you will receive a discount. Neither MercPerks®, WellCard Health or the Discount Medical Plan Organization can or will pay any provider on your behalf. The Discount Medical Plan Organization administering the healthcare service discounts is AccessOne Consumer Health, Inc. www.accessonedmpo.com For your free, no obligation healthcare service discount card, click here, no membership required.
Digital (eGift Card) Purchases. Most eGift Cards are delivered by email within an hour; however, you may experience delays if there are any problems with the processing or verification of your billing/shipping address or credit card information. Use of the eGift Card constitutes acceptance of the providing merchant's Terms and Conditions which can be found on their websites.
Plastic Gift Cards and Movie Ticket Passes are mailed USPS 7-10 business days after receipt of order and payment.
Please review the following choices carefully, refunds and returns can only be processed when eligible items are returned using the appropriate method.
Digital (eGift Card) Purchases cannot be returned. All sales are final. If the eGift Card is deemed unacceptable by the merchant or found to be inactivated and not redeemable, a refund will be issued to the credit card used for the purchase or replaced by the same or equivalent valued eGift Card.
Plastic Gift Cards and Movie Ticket Passes purchased may be returned for a full refund if the product is not accepted at the merchant or found to be inactivated and not redeemable. The card must be returned in new condition and returned within 30 days of the purchase date. A refund will be issued to the credit card used for the purchase or replaced by the same or equivalent valued plastic gift card or movie pass.
At Generations Gold, Inc., we recognize that many consumers who visit our Web sites are concerned about the information they provide us online, and how we maintain and use this information. To address these concerns and to demonstrate our commitment to privacy, we have developed and implemented this Privacy Policy for our company. Our policy may change from time to time; we encourage you to check it periodically.
How we use information we collect:
We only collect personally identifiable information that you voluntarily and knowingly provide us.
We use the information that you provide us for the purpose(s) for which you specifically provided it or for specific additional purposes for which we receive your prior consent.
We do not share any information you provide us with to anyone outside of Generations Gold, Inc. , except for suppliers who assist us in maintaining and managing the activities on our sites.
We employ appropriate security measures to protect the loss, misuse and alteration of any information you provide us.
General
We only collect personally identifiable information on
a voluntary basis. We do not require you to disclose more information
than is reasonably needed to participate in an activity on our
sites. We collect personally identifiable information primarily
to e-mail updates and news, for entry into promotions and to notify
subsequent winners, to send out brochures, etc. via regular mail
to subscribers, and to respond to your questions or suggestions.
Security
We employ appropriate security measures to protect the loss, misuse
and alteration of the information under our control. For our
www.mymercperks.com site, we employ state-of-the-art 128-bit Secure
Sockets Layer (SSL) software, which encrypts information you
input, as an additional security measure. However, as no online
data transmission can be guaranteed to be totally secure, we
(like all Web sites) cannot warrant or guarantee 100% security
of any information you transmit to us at our Web sites.
Links To Other Sites
Neither Generations Gold, Inc., nor any of its affiliates, shall
have any responsibility of any nature whatsoever for other Web
sites linked to this Web site, or any information contained thereon,
none of which has been verified or endorsed by either Generations
Gold, Inc. or any of its affiliates.